Outlook & Office 365 Resource Guide

Welcome to the Outlook and Office 365 Resource Guide. Many of us are out looking for as many resources as we can to learn and support our clients. Hopefully this guide will help you and your company.

  • General Use for break/fix and MSP Technicians. Consider this a buffet of everything I know. Email me if you have information to add or if something needs editing Email Call That Girl. I do have marketing for my own products at the very bottom.
  • Scroll your mouse over to link, some have a site listed, some are hot-linked.

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Coming Soon!

  • Office 365 Onboarding Tips
  • By request! “How to move clients off old technology to Office 365”  or something like that. I will work on my “best of” for this
  • Basic SharePoint Training for technicians

Articles, Guides and PowerPoints | Click on the link to download

Simple Tricks for Troubleshooting Outlook Yourself | by Lisa Hendrickson

Microsoft Office vs G Suite Google Apps | Co-authored by John Federico from Affinity Consulting |Presented at American Bar Association TechShow 2017

Tips for Using Microsoft Outlook For Your Law Practice | Presented in webinar for Practice Panther or listen and watch the webinar here on YouTube

Maximizing Utility of Microsoft Outlook | Co-authored by Deborah Savadra from Legal Office Guru | Presented at American Bar Association TechShow 2017

Guide to Microsoft OST Files https://callthatgirl.biz/guide-to-microsoft-ost-files

People to follow on Facebook

Robert Crane, offers quizzes and many other new upcoming products FYI about Office 365 https://www.facebook.com/ciaops

Sascha Fredrich, always sending out interesting Office 365 and Microsoft News https://www.facebook.com/sascha.fredrich.3

Facebook Groups

Microsoft Outlook Troubleshooters

Microsoft Office 365

MS Exchange, O365 & Skype

Microsoft Exchange 2013 

Office 365 Tech Discussions

LinkedIn Groups

Microsoft Office 365 

Microsoft Office 365 and Outlook 

Office 365 Experts

Office 365 and SharePoint Users 

Tech Forums

Technibble Office 365 Forum

Facebook Pages I like





More Online Resources





http://exchangeserverpro.com (Paul Cunningham)

https://thoughtsofanidlemind.com (Tony Redmond)


Microsoft Support and Recovery Assistant https://diagnostics.outlook.com/#/

Office Configuration Analyzer Tool  https://www.microsoft.com/en-ca/download/details.aspx?id=36852

OST Recovery and OST to PST Converter

Outlook PC Repairs Kernel Data Recovery https://www.kerneldatarecovery.com

Keep this in mind…the evaluation version is free, good thing so you can check the integrity of the data. If it works, you can buy it and then download and install and run again. It’s sad you have to do that, but that’s common I am finding with these programs.

Mac Outlook 2011 & 2016 Repairs http://www.olk14messagerecovery.com So far only have used them on one job, but this company has rock star support!

Nirsoft http://www.nirsoft.net This site has some nifty little utilities. I use the NK2 Edit if my efforts fail on doing autocomplete by hand

Technical Resources/Other Experts

One thing I have found is that my clients will ask me anything. And I’m sorry, I don’t do everything. So when a client needs help outside of my scope, I have no problem having them work with another expert. Some folks I have commission setup and some I don’t. I’m really just happy having the referrals. Here is my list.

Office 365 Migration Assistance

Ernest Murry  https://ernest.solutions/callthatgirl I am working with Ernest on my migrations as my costs were not getting the larger jobs. He has an affordable all-inclusive packages and has a tech team to do all the work for once price. Worth checking him out.

OneDrive Expert

Lynn Dye Extreme Virtual Support http://extremevirtualsupport.com

Office 365 Collaboration Expert: SharePoint, Yammer, Teams, Groups, Delve

Robert Crane http://www.ciaops.com

Free video tutorials youtube.com/directorciaops

Free SharePoint training via email http://bit.ly/cia-gs-spo

Blog http://blog.ciaops.com

Online courses – ciaopsacademy.com

Professional Outlook Trainer, OneNote & Business Contact Manager Expert

Laura Leist (US and Canada only)  http://business.eliminatechaos.com/business-connect/business-contact

Laura provides remote and onsite training for Outlook, OneNote and Business Contact Manager.  She does large corporate level training in addition to one-on-on training.

Microsoft Exchange Expert

Sometimes I get calls from clients who have a local Exchange server, I refer them all to Robert. He’s a former employee of Microsoft and is a break/fix tech like most of us, so you can hire him by the hour.

Robert Leist (US and Canada only) http://business.eliminatechaos.com/business-connect/business-contact

PowerShell Tech Help

Rob Berger www.sohotechcolumbus.com

Outlook Experts (outside of me) for Custom Forms, Development, Programming, etc.

Paul Wright, owner of www.outlookexpert.com

Paul and I partner on jobs, I handle the desktop requests that they get and I send them all the custom Outlook requests.

Word & Access Experts

Paul Wright



Excel Experts

Rob Berger, fellow tech in our community www.sohotechcolumbus.com.com

Paul Wright, owns http://www.excelexpert.com



Call That Girl’s Office 365 Show

Robert Crane (SharePoint Expert) CIAOPS

Paul Cunningham’s Exchange Server Pro

Office 365 Exposed

Microsoft Cloud Show

The UC Architects 

Sysadmin Today


AppRiver, Office 365, Exchange, SecureTide (spam filter) and Encryption

Mention Call That Girl to get special buy-in under their 10-seat minimum.

BitTitan, MigrationWiz, Deployment Pro and MSP Complete

Harmon.ie SharePoint Desktop Syncing Tool for Online SP and Outlook

Spanning.com Office 365 and Google Apps Backup

Books to read (I have not read these but follow Tony and Paul online)

Call That Girl’s Guide to Exchange Migrations (Manual)

Tony Redmond’s Good Technical Books to Read

Office 365 for IT Pro’s

Office 365 Exchange Migration Forms I Use For My Business (Feel free to copy/use)







Free Learning Videos on YouTube

All videos are on my playlists on my YouTube Channel https://www.youtube.com/callthatgirl

Webinar, 15 Tips for Using Outlook For Your Law Practice hosted by Practice Panther

Microsoft Office 365 Learning Videos | 8 videos

Microsoft Outlook 2013 & 2016 Training | 9 videos

Lisa’s Support

Outlook Troubleshooting Video Courses $199


Tech to Tech Outlook Support & Migration Coaching $278

I have a special 2-hour ticket for technicians only. These tickets are intended for me to remote in when you’re having an issue. These also can be used for Exchange migration coaching and helping with migration aftercare.

Lisa’s eBooks

Call That Girl’s Guide to Remote Support & How to do Microsoft Exchange Migrations (Manually, not on-prem to Office365)

Social Media Channels 

LinkedIn http://www.linkedin.com/in/callthatgirl

Twitter http://www.twitter.com/callthatgirl

Facebook personal https://www.facebook.com/lisa.hendrickson

Facebook Fan Page https://www.facebook.com/callthatgirlhelpdesk

YouTube http://www.youtube.com/callthatgirl

My new SEO/Google Ranking Services

If you can’t get found, you can’t get called! Check out my new business, technicians can get a special rate. I will also have reseller and referral packages soon.